Frequently Asked Questions
Q: When do you start taking reservations for the season?
A: We begin taking phone call reservations at (518) 966-5745 in early January each year. Or, you may send your reservation request by mail in December.
Q: How much of a deposit do we need to send ahead of time?
A: We require a $50.00 per person deposit to hold your reservation. Four weeks notice of cancellation required for refund of deposit.
Q: What is your cancellation policy?
A: Four weeks notice of cancellation required for refund of deposit. Deposit will be forfeited if you do not fulfill your confirmed reservation (late arrival or early departure) unless we have four weeks notice.
Q: When is Pine Lake Manor open for guests?
A: Pine Lake Manor opens on Memorial Day Weekend and closes at the end of Columbus Day Weekend each year.
Q: What is the typical schedule for a vacation at Pine Lake Manor?
A: Summer vacationers book on a weekly basis (Saturday to Saturday). During the Spring and Fall, guests usually come to Pine Lake Manor for a weekend (Friday dinner to Sunday breakfast) or mid-week (Monday lunch to Friday breakfast) visit.
Q: My family is coming for a week in the summer. What is the arrival time on Saturday?
A: For weekly vacations, guests should plan to arrive in time for 12:30 pm lunch on Saturday.
Q: Will we need any money while on vacation at Pine Lake Manor?
A: While all meals and activities are included in the price of your vacation, you may want to bring some extra cash for the following: Food or drinks at the snack bar, video games/pool table, tips for your waitresses and chambermaid.
Q: When do we pay for our vacation and what forms of payment do you accept?
A: You may come to the main office between the hours of 9:00 am and 5:00 pm any day during your stay to pay. We accept cash, checks or travelers checks. We do not accept credit cards.
Q: Are pets allowed at Pine Lake Manor?
A: Sorry, no pets are allowed, but local kennel information is available upon request.